Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically ...

CONSUMER REPORTS - Almost everyone has had to deal with customer service—to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center discovered, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Halloween is the perfect time to talk about your nightmare ...

FRESNO, Calif. (KFSN) -- Almost everyone has had to deal with customer service -- to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center ...

The latest American Customer Satisfaction Index finds that airlines score a failing 64 percent. Hotels? Guests give them a gentleman's "C" (75 percent). Ditto for car rental companies. Even though ...