Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

The third day of flight cuts during the ongoing government shutdown has caused thousands of cancellations and delays, sending ...

In October 2025, a screenshot circulated on social media that allegedly showed a Campbell's Facebook page responding to a homophobic comment. The image purportedly captured an exchange between a user ...

Booking.com has replaced its customer service staff with artificial intelligence (AI), meaning scam victims are now forced to report fraud experiences to a chatbot. Last year, the hotel booking site ...

MARKHAM, Ontario, October 17, 2025--(BUSINESS WIRE)--VinFast’s steady growth from a Vietnamese startup to an emerging global EV brand reflects its focus on building long-term trust, with customer care ...

Artificial intelligence-led growth startup 1mind AI Inc. officially launched today with an announcement that it had raised $30 million in new funding to accelerate the development of its AI ...

McDonald's employee Yoan Soto shot a customer after getting into an altercation about service delays. Photo / Polk County Sheriff's Office. A McDonalds employee shot a customer complaining about the ...

ASML says China sales decline not due to customer stockpiling ...

The U.S. Secret Service on Thursday discovered a suspicious hunting stand near Palm Beach International Airport with a direct sight line to where President Donald Trump exits Air Force One, the agency ...